Skip to content
~/manuelleone
IT
← Back to the journal

In Pencil, feedback starts from the receipt

In Pencil we decided to use receipts to verify purchases before customers leave feedback. Customers upload a receipt and can share their experience within a time limit set by the venue. Feedback stays private, and the venue only receives aggregate analysis.

Uploading a receipt takes an extra step compared with scanning a QR code on the table. We’ve also included simpler options for venues that prefer to ask less of their customers.